Contact Us
Contact Us
We want to help you in the best way possible. However, we do not offer personal pet consultations regarding health concerns and recommend you contact a holistic vet or Animal Naturopath that offers that service.
Here are the ways to reach us, and what kind of questions work best each way:
3 Ways to Contact
| Method | What Works Best | What to Expect |
|---|---|---|
|
Online chat (look for the box in the lower right corner) |
Quick questions about products, ingredients, how to use something, or simple ordering help. |
Instant or fast replies during business hours. This is our preferred way because it lets us give you full, well-thought-out answers. |
|
Email or Contact Form |
More detailed product questions, batch/ingredient information, or anything that needs research. | We usually respond within 24 hours. |
|
Phone |
Placing an order only if you truly can’t order online. |
We have no staff dedicated to answering phone questions about pet health or product details. Please be patient if you call. We may not be able to answer so leave a message on the chat with a return phone number and give us a day to return the call. |
What We Don’t Do
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We do not provide private or personal consultations about a pet’s health concerns through our site or by phone.
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Phone calls about medical, dietary, or holistic care questions often involve many specific variables for each pet, so they’re better handled by a professional who offers paid consults.
Need a Professional Consultation?
If you want advice that’s specific to your pet’s health, here are trusted resources:
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Holistic Veterinarians
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AHVMA find a holistic vet: https://www.ahvma.org/find-a-holistic-veterinarian/
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Shirley’s Wellness Cafe vet list: https://www.shirleys-wellness-cafe.com/AnimalWellness/Vet-List
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Wolf Creek Organics: https://wolfcreekranchorganics.com/library/holistic_vet.html
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Certified Animal Naturopaths / Small Animal Health Consultants
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Thomas Sandberg, CSAN, CCNC, AADP — https://theanimalnaturopath.com/book-a-consultation-with-the-animal-naturopath/
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Anthea (Small Animal Health Consultant) — https://catsndogsnaturally.com/
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Radiant Animal Wellness — https://twohunnyz.wixsite.com/rawnaturopathy
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Dr. Erin O’Connor (Animal Chiropractor with phone consults) — https://www.drerinoconnor.com/work-with-me.html
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Response Time
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Email / Contact Form: Usually within 24 hours.
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Chat: During business hours, faster responses.
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Phone: Only for placing orders when online ordering isn’t possible.
Need to Order by Phone?
If you can’t place an order online for whatever reason, call us: 541-844-6410 and if we don't don't answer please leave a message on our online chat with your return number.
Thanks for Reaching Out
Your questions are important. If it’s about products, we’ll get back to you quickly. If you’re looking for guidance on your pet’s health, we’ll help you find the right professional.
Help Form
Please fill out the form below for help with products: